For products that require repair during the term of this Limited Warranty, Idealstor will arrange for shipment of a replacement product or parts at Idealstor's discretion on an Express Exchange basis. The target ship date of the Rapid Exchange Product or Parts is two(2) business days after receipt of the call.

Rapid Exchange Products or Parts will be provided by contacting the Idealstor Customer Support Center who will:

1. Diagnose the problem
2. Ship a replacement Product of Part to the End User
3. Issue a return Merchandise Authorization (RMA) number

Express Exchange shipments require a credit card deposit/authorization for security purposes. Once the defective Product or Parts is received by Idealstor, the credit card authorization will be voided. In the event the defective Product or Part is not received by Idealstor within seven(7) business days after receiving a replacement Product or Part, Idealstor will process the credit card deposit.

The defective Product or Part must be returned to a Idealstor-specified receiving location with the RMA number clearly indicated on the outside of the shipping package.

Replacement Product or Parts shall be furnished on an exchange basis and may be either new or reconditioned as new. Removal, shipment to Idealstor, shipping insurance and loss or damage of the failed Product or Part, as well as the installation and configuration of the replacement Product or Part are the responsibility of the End User. Products, Parts and Repairs shipped to the End User by Idealstor shall be freight pre-paid by Idealstor. Responsibility for losses or damage shall be on Idealstor. Idealstor shall not be responsible for any handling fees, import duties or tariffs or delays as a result of customs.